What our customers say about us

Fence-Post-Frame_150px“Wow! I am so pleased with the restoration, print, and framing! I couldn’t be happier with it. The frame is perfect and exactly how I pictured it. It will hold a very special place in our home always.”
Kelly C, Trundle, Central West NSW

Terry_150px“My mum was so thrilled with your print she wept tears of joy. In fact she thought you had restored the original. She said “I’ve never seen it looking so beautiful”. I guess not remembering the actual size of the original must have something to do with her age (88yrs old). It wasn’t until I was showing my youngest son both side by side that she realised her Mother’s day gift was your fabulous copy.”
Terry O, Canberra ACT

Davis-Marina_testimonialJust wanted to let you know that I picked up our printed canvases this morning and I’m absolutely thrilled with the result! Thank you so much for your help with this project. I really couldn’t be happier!
Sarah H, Davis Marina, Balgowlah NSW

“I gave Vivid two 1800s photos of my grandparents which were in a very poor condition, with the facial features of David, in particular ill-defined through embedded dust and fading, and a piece missing from a corner. After two weeks in James’ expert hands, I could not believe how they have come up, with a clear picture of how Annie and David actually looked. Highly recommended!” Janice Coleman Evans, Collaroy Plateau, Sydney NSW

paul-garfath-150px“Grandad passed nearly 30 years ago and all we’ve had is a scratchy / damaged black and white photo of him in his RAAF uniform. At every step the staff at Vivid were informative and more than willing to make minor technical adjustments with the image, leading to an incredible result. The portrait now has pride of place in our home. We are very happy customers indeed!”
Paul G, Canberra ACT

davidb-150pxI just wanted to send a massive thanks to James and the team at Vivid Recollection. I received my document and it is absolutely beautiful. Also the framing that was chosen for me is wonderful and suits it beautifully. I would definitely recommend Vivid Recollection for this kind of work.
David B, Brisbane QLD

photo-colorisation_150px“You have done a great job. It’s little short of a miracle, what you have recovered.” Bruce M, Hawker ACT

karenm-150px“I received the frame last night and am very impressed with the finished product. I would like to also thank you for your time and the personal service. I’m very certain my Dad will be very happy with the gift.”
Karen M, Erskine Park NSW

“We received expert advice accompanied with a can do attitude. The end result exceeded our expectations and was delivered quickly and without any fuss. Great all round customer service and excellent result in restoring our document!”
Vicki K, Melbourne VIC

“Thank you so much for the work you have put into my precious (the only one in existence) photo.  The result was more than I expected and I appreciate your advice on keeping the authenticity.  So nice to have my great-grandfather’s image included in my family tree.”
Julie C, Brisbane QLD

1916-portrait-restoration_50px“Thank you, you’ve brought tears to my eyes, so many happy precious memories I can share with the rest of the family. I received the hard copy prints yesterday. Just perfect, thank you so much.”
Andrea, Wahroonga, Sydney NSW

dennis_certificate_restoration_150px“It is absolutely magnificent, I am full appreciative and in ‘awe’ of how it looks. I will certainly recommend you & your company to my contacts in WA.” Dennis H, Perth WA

“You have doe a fabulous job on the bridal photograph. I looked at it and could see my mother especially the eyes. Thank you so much.”
Tiana P, Canberra ACT

“Thanks for your prompt professional work ?”
Lucy C, Albany WA

“I only had scans of old family portraits but thanks to the expertise of Vivid Recollection I have had 5 family portraits expertly restored. This will be the start of an archival album. Later I am going to have other portraits restored in my ongoing documentation of family history. Vivid Recollection is very professional & considering the painstaking work involved very prompt in delivering the finished results. I would highly recommend them!”
Jayne W, Berowra NSW

“A photo of my father as a young lad and a couple of old photos from late 1800’s/early 1900’s had seen better days. One was in a very poor condition and I was amazed at the transformation. James did an excellent job on bringing all of them back to life. He was extremely helpful throughout the entire process and I have no hesitation in recommending him for any photo restoration.”
Elizabeth W, Lane Cove NSW

“James from Vivid did a wonderful job retouching my Grandmother’s photos and was extremely helpful, guiding me through the process from start to finish. I would highly recommend James to anyone wanting to digitise and restore their old photos.”
Lucy G, Wahroonga NSW

“James helped me with a fairly unusual request to repair two poster-sized art prints that had been hanging on my Grandparents walls for over 40 years. Rather than having to take the prints to him, I only provided him photos and he proceeded to do a fantastic job in re-creating the prints to bring out the colour and patterns to look just like the originals (if not better!). I was amazed that he managed to do this, all without seeing the originals. It goes without saying that his services come highly recommended!”
Jon F, Gymea NSW

“I am completely happy with this result and your fine work. You’ve achieved much more than I thought possible… Thanks for all your dedication to this project.”
Rebecca D, Sydney NSW

“Received the prints today. Thank you so much – they look brilliant! A perfect copy… This is one of our favourite photos of our parents’ childhood.”
Hannah S, Ashfield, Sydney NSW

wedding-photo-150px“Amazing results. Unbelievable, what these guys can do!”
Emma G, Northern Beaches, Sydney NSW


“The frames are on the wall and bring a smile every time we look at them!! Thank you so much. They turned out so much better than I had hoped so I am delighted.”
Barbara W, Chapman ACT

“The photos look amazing, thank you. My wife is over the moon with them.”
Dan C, Randwick, Sydney NSW

“I am very pleased with the print and my Mum is simply delighted.”
Karen O, Randwick, Sydney NSW

“Thank you so much for your help, it is a great result. Totally unexpected. The photo was a hit with the family.”
Paul L, Randwick, Sydney NSW

“Good service and great quality. I’ll be back.”
John H, Canberra

“The family were delighted with the photos and the restoration, which was the subject of much discussion at our lunch yesterday. I really appreciated you making my deadline. It was a great job.”
Linda S, Sydney NSW

“The images look fantastic and I’m very happy with them! They look extremely realistic and very well coloured. I really look forward to giving them as a present.”
Daniel Z, Woodville North, Adelaide SA

photo-reconstruction_150px“The photos look absolutely brilliant. You have transformed them.”
Chris E, Denistone East, Sydney NSW

nadia_150px“Love your work.”
Nadia D, Tempe NSW


“Friendly and prompt service/responses to all queries. Fantastic result.”
Julie W, Emu Plains, Sydney NSW

“Vivid Recollection provided an excellent service in the conversion of almost 600 photos and memorabilia from the 1930s through to the 1980s. The price was very reasonable for such a large collection, and we are very grateful to James for “saving” these photos for future generations of our family. Delivery was also quick with a tight turnaround and regular updates on progress with the digitisation. We were impressed with the high quality of the digital reproductions, and were able to get a format amenable to archiving for future generations. Extended family were also able to access the digital images by Dropbox. We would strongly recommend Vivid Recollection.”
S&N Robertson, Nicholls, ACT

“James provided fantastic customer service throughout the process. He responded quickly to all inquiries and was very accommodating to all my requests. I would most definitely recommend this business, and will use their services again.”
Sarah I, Holt ACT

cracked-photo-150px10 out of 10: “The excellent result of the photo restoration and the rapid, friendly service.”
Allan D, ACT

“Good quality photo. Great communication. Very quick with delivery of product.”
Danielle S, Wahroonga, Sydney NSW

“Quality of work, understanding of what I was trying to achieve ie to turn a 1930s photo into a poster, additional service in arranging for the photograph to be made into a poster size. I would highly recommend James and Vivid Recollection.”
Maria P, Chapman ACT

10 out of 10: “Excellent quality results, and very responsive to instructions/requests. Highly professional service.” 
Chris H, Oakhurst, Sydney NSW

10 out of 10: “Great to deal with, simple and easy, thank you for restoring our photos, we will utilize your services again.”
Anne C, Moree, Northern NSW

“James is great! Very customer orientated, fast & professional delivery and service.”
Skye W, Greenwich, Sydney NSW

“The ease in which we were lead in making a decision on what we needed as we were totally ignorant on what we could get. More than fulfilled our expectations. Importantly delivered on time for us. Many thanks.”
Laurie & Maree Roebuck, Canberra

“The prints look amazing. I am so happy with how they turned out. It was difficult to tell that they weren’t real certificates and just copies. Thanks for turning these around on such a tight deadline.”
Victoria T, Australian Stock Exchange, Sydney

“Excellent service and meticulous attention to detail. Prompt and responsive.”
Daniel B, Shanghai, China

photo-restoration-c1910_150px“I am so thrilled with the pic. Thank you so much, your work is great.”
Janice S, Bellevue Hill, Sydney NSW


10 out of 10: “Great service, communication and excellent restoration of my beloved photo. Thanks James!”
Anna D, Sydney NSW

“James was very helpful, and explained up front what he would be able to do with my photo. Told me the costs, and completed the job on time. I was very happy with the outcome and wouldn’t hesitate to recommend Vivid Recollection and James to anyone.”
Belinda B, Manly, Sydney NSW

Two-girls-in-blue-jumpers-150px“You did a beautiful job. It generated a lot of conversation between me and my sister. Her recollection of the photo was sharper than mine because she was the older, more composed goody-two-shoes on the left and I was the younger tear-away with her skirt turned up on the right. Apparently I gave the photographer a real challenge.”
Denise S, Sydney NSW

“Wonderful thanks James, appreciate your flexibility. Would definitely use you and your services again – absolutely painless for me, and great outcome.” Penny D

“Unbelievable!! I am so pleased with the restoration work done with my photo. The end result was fantastic and now I have such special memories!!” Wendy T, Milperra, Sydney NSW

“James went above and beyond to restore a photo of my grandfather with very short notice. My family were thrilled with the result and James’ service and professionalism were second to none. We are very grateful.”
Kylie S, Pymble, Sydney NSW

“I received the photos today… They look even more amazing in the frame. I am so happy with the finished product, and I think that my mum will love what you have done. I really appreciate the time you have spent putting everything together for me, the photos are beautiful.”
Catherine S, Scullin ACT

“Vivid did a fantastic job scanning and restoring archival photos from RØDE’s company history. Throughout the process their communication was professional and prompt – an absolute pleasure to deal with.”
Scott, RØDE Microphones, Silverwater, Sydney NSW

“Had an old ambrotype family photo which wouldn’t scan clearly as it was behind glass. I took it over to James who pains takingly removed it from its case before scanning it and replaced it afterwards. The result was the clear reproduction I had been wanting for ages. He also converted the scans to an email-friendly size for sending to family members. Very happy to recommend Vivid Recollection.” Virginia, Fairlight, Sydney NSW

“Following the death of my beloved Grandma, we needed a photo to be placed on her headstone. As it is a permanent fixture, it needed that special touch. Locating a good photo was hard. My Gran never looked directly at the camera and mostly made a funny face in pics. I had many digital photos but none suitable. The most ideal was at a wedding over 15 years ago. I had a print copy, scanned and sent it to James who worked his magic. As she was closely surrounded by people, James removed them and went to work on her profile managing to really clean up an old photo and, miraculously, make her look straight ahead. It is a beautiful photo and my Gran’s cheeky personality shines through. The guys at Vivid Recollection were amazing to work with and handled it professionally, with sensitivity and gave my family a wonderful gift – an image to treasure forever which is not only on her headstone but hangs proudly in our homes.”
Robin, Greenacre, Sydney NSW

“I appreciate all your help, advice and the ongoing communication throughout the project.”

“A precious family photo restored with wonderful care and constant communication.
I highly recommend Vivid to any prospective customers. We couldn’t be happier.”
Cath W

“I had some family portraits which were destroyed in a hurricane a few years ago and I decided to have them restored. I approached several places and was told that for at least two of the photos, they could only be restored in black and white as they were too damaged. I came across Vivid Recollection while doing a Google search and decided to give James a call to see if there was anything more he could do. I should have called him first! When my mother and I saw the finished product we were astounded. They were beautfully restored, in colour, and he was able to do so in a reasonable time frame. My family is very pleased with the results and would not hesitate to use Vivid Recollection again or recommend them for any restoration project.”
Nicole F, Canberra ACT

“I hold a once in a lifetime aged photo that belongs to my best mate and unfortunately the photo had been sun damaged, faded and blotchy. I was somewhat convinced that the photo was not restorable, however it was my aim to find a means of recovery. So I surf the net to find a company that restored photos to near or to the original state. After some time I came across Vivid Recollection, a small independent Australian company and via their thorough, informative and comprehensive website I was convinced that they were to be the rescuers of this photo. End result, the photo was restored to its original state beyond my wildest imagination. Well done James Walters thanking you for the ease of service and I will definitely return to have further work done when required. There is no doubt in my mind that I would sincerely recommend Vivid Recollection to any person requiring help within the areas of the company’s many expertise in imaging services.”
Gene I, Central Coast NSW

I am so happy with the work Vivid Restoration did with my photos. I uploaded my photos remotely and they sent back perfect digital copies that I was able to print and post locally. I sent a couple of treasured vintage family photos of my grandparents and an old farmhouse and barn that no longer exist for restoration along with a couple of contemporary personal photos for some minor adjustments/edits… including one for my LinkedIn profile photo. I was impressed that I was able to communicate directly with the Vivid team and that they took the time to work with me personally. I had high hopes based on examples from the website, but I was truly impressed with the restoration work and edits. Like magic. I would highly recommend Vivid Restoration to anyone who is looking for high quality photo restoration and editing.
Craig K, Florida, USA

“Thanks James for all your help restoring our treasured artifact. Your thoughtful advice and attention to detail really made a difference!”
Brian F, Toronto Canada

“Terrific job restoring my grandfather’s pictures. They had been lost in my family and my uncle sent us a poorly scanned copy. James from Vivid turned them into pieces of art really – can’t stop looking at them – definitely better than the originals. One scan was missing the corner. I am still amazed at how great the restorations looks. Fantastic job.”
Mark R, Boston USA